Ever been a part of developing out a Customer Journey Map? If you have, you know that these assets tend to gather dust in a corner and fail to be leveraged by organizations. And if you ask me, that’s a huge missed opportunity.I recently published...

Key performance indicators (KPIs) are one of the best ways to tell if things are movin’ and groovin’ in business. Lately, my KPIs have signaled some strong forward momentum, and because of that, I’ve adopted a bit of a take-on-the-world attitude. I hope you have...